We want you to love your hair! If for any reason you need to exchange or return it, you need to do so within 14 days of your purchase with the original receipt. The hair must be in the original packaging, exactly how it was sold to you. Exchanges will only be accepted for merchandise which have not been used or altered (brushed, combed, picked, cut, or processed) in any way. If you are experiencing any issues with your hair it will need to be brought to Josie Belle Beauty Hair attention within 14 days of your purchase, along with proof of purchase (receipt and bundle tags). Any exchanges requests must be made within 14 business days of receipt of product(s). Any exchange request after 14 business days will not be honored. We do not refund shipping charges for returned orders. According to the Federal law you cannot return human hair products that have been used. We adhere to these strict policies with respect to hair returns, hygiene concerns and federal law. Please return the item in the original and resalable condition as a necessary health precaution. Note that perming, coloring, lifting or otherwise processing the hair voids ALL EXCHANGE AND REPLACEMENT guarantees.